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G’day from DRA!
We’ve got a cracker of an update this month - big industry events, smart ways to save with RezExpert, an exciting new development update, and a success story with NSW National Parks & Wildlife Service. Plus, see how we’re backing the Australian caravan industry. Dive in! | | | |
Always feel free to reach out to yours truly - I’m just an email away! (email here).
Mark Payne CEO | |
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In This Edition: - Upcoming Development. Refund Protect - Coming Soon!
- CIAA National Conference - 2025
- CPAQ Conference - 2025
- Cancellation Procedure For Accurate Statistics & Reporting
- Referral Program – Save $$
- Stronger Together (Industry Partner)
- Success Story – NSW National Parks & Wildlife Service
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Upcoming Development Refund Protect - Coming Soon! | |
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We’re excited to announce that we will soon be offering Refund Protect as an optional add-on in your RezExpert booking platform. If enabled, your guests can choose to pay a little extra during checkout for refund protection. Quite simply, if your clients cancel for covered reasons, they’re refunded, and you'll still receive and keep the full booking amount. Keep an eye on next month’s newsletter for the official launch date!
Got a Refund Protect question? Send us an email via the button below | |
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Upcoming Conferences See You There! | |
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We’re excited to announce that we’ll be attending the CIAA National Conference from 14–16 May 2025 at RACV Royal Pines Resort, Gold Coast, QLD. Make sure you say hi! | | For our Queensland-based clients, we’ll also be attending the CPAQ Conference at the same venue just prior to the National Conference from 12–13 May 2025. Let’s catch up!
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Cancellation Procedure For Accurate Statistics & Reporting | |
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As you’ll be aware, cancelled bookings are a normal part of doing business, but processing them the right way makes all the difference. By following the correct cancellation procedure in RezExpert, you’ll ensure your reports stay accurate, your stats reflect reality, and your business keeps running smoothly. It only takes a moment, and it helps us support you better.
Watch the short 2-minute how-to video here: | |
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As a valued client, if you refer someone who signs up with RezExpert, we’ll give you 10% off your monthly subscription - for the life of your contract! Refer 2 friends & save 20%, refer 4 & save 40%! | | RezExpert is proud to partner with CIAA, supporting caravan parks with seamless bookings, increased revenue, and enhanced guest experiences. Together, we’re helping the industry thrive! | | | |
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How NSW NPWS Transformed Visitor Bookings | |
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Managing bookings for some of Australia’s most breathtaking national parks is no small feat. As you can imagine, NSW National Parks & Wildlife Service needed a seamless, user-friendly booking system to handle high demand - not to mention the challenge of increasing revenue and enhancing visitor satisfaction. RezExpert’s partnership with NSW NPWS began in 2012, and since then, we’ve helped streamline operations, boost bookings, and improve the visitor experience. Want to see how they did it? | |
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If you’ve made it this far in the newsletter - well done!
Thank you for reading. As always, if you have any RezExpert-related queries, please feel free to reach out to us anytime.
Mitch Wallenhoffer Marketing Manager
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If you'd like to get in touch, I'd love to hear from you! Please send me an email (email here). | |
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